Legal notice

This website is operated by The Charlotte Mattress.

For questions about orders, products, shipping, returns, refunds, product safety, privacy, or general customer support, you may contact us using the information below:

E-mail: info@thecharlottemattress.com

Phone: +1 980 833 1070

Business Address: 2704 Freedom Dr, Charlotte, NC 28208, United States

Website: thecharlottemattress.com

Customer support is generally available Monday through Friday, from 9:00 a.m. to 5:00 p.m.(CST), excluding U.S. federal holidays.

We aim to respond to customer inquiries within 1-3 business days.

For order-related inquiries, please include your order number, full name, delivery address, and a clear description of your request.